In the service world, the customer is always right. If the waitress or waiter doesn't have the customer's requests written down, there's nothing the wait staff can say if the customer says he or she didn't get what they asked for.
Without the use of a Waitress Pad many mistakes can be easily made. It would be easy to mix up orders and tables. When a dining room or restaurant seats a large number of guests, it is likely each of the wait staff will be responsible for many tables. When the restaurant is a buzz and orders are coming out faster than usual, it would be easy to grab the wrong tray of food and bring it to the wrong table. Customers do not appreciate this sort of service. When they are paying for a nice dining experience they expect to get what they are paying for, not to be waiting twenty minutes for a steak and be served someone else's stir-fry. This mix-up will cause disappointment, an upset guest and perhaps a loss of future business.
Additionally, the Waitress Pad includes prompts that instruct the server to ask about all parts of the order. This includes the drinks, appetizer, soup or salad, main course, and dessert. Forgetting to ask the customer what they may desire can lower the total bill which translates to lower tips for the server too.
With so many orders being sent to the kitchen a Waitress Pad is essential. The cook depends solely on the word from the waiter or waitress. If their instructions aren't clear or incorrect obviously the meal sent out will not be what the customer ordered. This will reflect badly on the kitchen staff as well as the wait staff in turn on the restaurant. It is important to give the customer what he or she wants. Without happy customers there would be no business.
There is no room for error when working in the service industry. Poor service puts a black mark on the business and sends the customer searching for a new restaurant to spend their money in. All of this fuss and confusion initiated from not using Waitress Pads. It's clear that the use of Waitress Pads in a restaurant is not an option but an absolute necessity. To lose repeat business because it is too much trouble to take a minute to write down a customer's order would be imprudent and a poor business decision. To keep a restaurant running smoothly, organization is important. Since Waitress Pads are a tool for organization, it presents the question : why would a business risk making mistakes and not use them?
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